Terms of use

Dr. Dropin UK Limited Terms & Conditions

Company Details:

Company Name: Dr. Dropin UK Limited

Company Number: 14522983

Contact Email: hello@drdropin.uk

1. Introduction

Welcome to Dr.Dropin UK Limited ("Dr.Dropin," "we," "us," or "our"). These Terms & Conditions ("Terms") govern your access to and use of our online and in-person healthcare services, including consultations with healthcare practitioners ("Practitioners") and any related information, content, materials, and services provided by Dr. Dropin UK Limited.

By accessing or using our services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our services. If you would like to query anything treating these Terms then contact us at hello@drdropin.uk (mailto:hello@drdropin.uk).

2. Emergencies

Dr.Dropin service is not intended for use in emergencies. In the event of acute danger, life-threatening injuries or a serious situation, please call 999 immediately.

You should call 999 immediately in a critical or life-threatening situation, such as if someone has:

  • difficulty breathing;
  • severe bleeding and it can't be stopped;
  • severe chest pain;
  • a severe allergic reaction;
  • severe burns or scalds;
  • loss of consciousness;
  • major trauma such as the result of a serious road traffic accident, a stabbing, a shooting, a fall from height or a serious head injury; or
  • acute confused states and fits which are not stopping,
  • or if you believe someone is having a heart attack or stroke.

3. Our Services

Dr.Dropin provides healthcare services, including online video consultations and in-person consultations, allowing individuals to receive medical advice, diagnosis, and treatment recommendations. All our Practitioners are licensed with their relevant bodies e.g., General Medical Council and are based in England.

You can find the availability and details of consultations through our website.

As a general rule, it is only possible to address one issue per doctor's appointment. A specified amount of time have been set aside for a consultation e.g., 15 minutes for General Practitioners (GPs). If you suspect that you have a more extensive treatment need that requires more time, please book two appointments.

Practitioners have the capability to diagnose and treat a variety of medically appropriate conditions that fall within the scope of primary care. Moreover, individual practitioners possess the expertise to perform particular procedures based on their specialised training. If there is a request for a specific procedure to be conducted during an appointment, such as the insertion of an intrauterine device or minor surgery, it must be discussed in advance by contacting hello@drdropin.uk before the appointment.

Dr. Dropin explicitly does not provide prescriptions for specific medications, which include but are not limited to the following: medications necessitating comprehensive monitoring, medications categorized as scheduled 1, 2, 3, & 4 controlled substances under the Misuse of Drugs Act 1971, or certain medication groups that are unsuitable for our service, such as benzodiazepines and hypnotics like zopiclone.

4. Eligibility

To access our services, you must be at least 18 years old. If you are under 18, you may use our services with the consent and supervision of your parent or guardian.

5. Registration and Accounts

You will need to create an account to access certain features of our services. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

6. Booking, Prices and Payment

You can book an appointment with an authorised Practitioner via the Patient Portal, on the website, in the clinic or over the phone. Medical treatment or advice can be given in the clinic or via online video consultations. The account holder can enter a written description of their symptoms and their medical history through the Patient Portal prior to the consultation. When the consultation starts, the Account Holder can describe their condition and problems to the Practitioner. The Practitioner can then perform a visual examination of the patient, diagnose when possible, and provide appropriate treatment and recommendations.

The current prices of the service are stated on the website. Please note that in the event that the Practitioner provides a prescription then this will be a private prescription and accordingly the cost of the medication will be set by the pharmacy which fulfils it.

When booking a consultation, the customer makes payment via the Patient Portal. The consultation is not confirmed until the payment is made.

If you wish to make a change to the date or time of your appointment you should do this via the Patient Portal as soon as possible, and at least 12 hours in advance. 100% of payment will be taken for any cancellations or rescheduling made with twelve (12) hours before your appointment is due.

We will advise you by email or telephone as soon as possible if we must amend, change, or cancel any appointment that you have booked.

7. Privacy and Data Security

We take your privacy seriously. Our privacy practices are outlined in our Privacy Policy, which you should review to understand how we collect, use, and protect your personal information.

8. Our Responsibilities

Practitioners who provide health care via the Dr.Dropin Service have a statutory responsibility to ensure that the health care provided uses a level of reasonable skill and care, and that it satisfies requirements for professional standards.

Dr.Dropin does not endorse the promotions, products or services of any third-parties, nor do we warrant or validate the accuracy of any third-party advertisements, promotions, communications or other materials. We do not assume any responsibility or liability for the accuracy of information contained on any third-party web sites.

Dr.Dropin is not responsible for the availability of the Service when this is due to:

  • errors/problems in software and/or networks,
  • errors or problems related to the user's hardware, equipment, network, software or errors in third-party software that Dr.Dropin is unable to correct despite Dr.Dropin's attempts to correct the error,
  • other circumstances for which the user is responsible under these terms,
  • viruses or other security attacks that occur despite the fact that Dr.Dropin has established appropriate security measures, or
  • circumstances beyond Dr.Dropin's control, for example a strike, fire, government authority action, labour disputes, accidents, closures or malfunctions of public communication systems.

9. Our Liabilities

If we fail to comply with our obligations as set out in these Terms, and you are not in breach of any of your obligations, then we will be responsible for the loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these Terms, both you and we knew it might happen.

Liability is not excluded or limited in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; or for fraud or fraudulent misrepresentation.

The Patient Portal is provided on an “as is” basis without any warranties.

10. Code of Conduct

You agree to use our services in accordance with applicable laws and regulations. You will not:

  • Use our services for any unlawful or fraudulent purposes.
  • Harm or attempt to harm minors in any way.
  • Impersonate another person or misrepresent authorisation to act on behalf of others.
  • Share your account credentials with others.
  • Post or transmit any false, abusive, defamatory, or inappropriate content.
  • Tamper with the security or integrity of our services.

We do not tolerate abuse or offensive behaviour towards Practitioners.

11. Your Responsibilities

You are responsible for ensuring that all information and contact details provided to us are relevant, correct, and kept up to date. Any changes to information can be updated on the Patient Portal or by emailing hello@drdropin.uk.

You are responsible for providing us with valid identification documents which prove your identity (and with respect to child appointments, which prove your parental responsibility for that child) and you warrant that you have done so. You acknowledge and accept that we have no liability for any injury, damage, loss or other detriment that you suffer as a result of incorrect identification documents being provided to us.

You are responsible for all actions relating to the use of your account and shall ensure that your account is used in accordance with these Terms. Your account may only be used by you and may not be used by, or transferred to, another person. The only exception to this rule are legal guardians who may use an account on behalf of a child.

If you know or suspect that anyone other than yourself has obtained access to your account, you must promptly notify us by emailing hello@drdropin.uk.

We do not guarantee that the Patient Portal will be free from faults and we will not be responsible for any damage caused as a result of using the Patient Portal.

Dr.Dropin services may be used If you are not a resident of England, however you must be located in England at the time of your Medical Consultation.

12. Termination and Cancellation

We reserve the right to terminate or suspend your access to our services for any reason, including breach of these Terms.

You may cancel your account any time with immediate effect. In the event of cancellation, we will remove all access to your cancelled account and any stored information relating to you will be processed as further set out in our Privacy Notice.

13. Intellectual Property

All intellectual property rights in the Dr.Dropin platform and related materials are owned or licensed by Dr.Dropin UK Limited. You may use the platform for personal use but are not permitted to copy, distribute, or make any commercial use of it.

14. Complaints and Disputes

If you have a complaint about our services, please contact us at hello@drdropin.uk. We will investigate and respond to your complaint in accordance with our policies.

15. Changes to Terms

We may update these Terms from time to time. You will be notified of any changes, and your continued use of our services after the changes constitute acceptance of the updated Terms.

16. Governing Law and Jurisdiction

These Terms are governed by English law, and any disputes will be subject to the jurisdiction of English courts.

17. Contact Information

If you have questions or need assistance, please contact us at hello@drdropin.uk.

Thank you for using Dr.Dropin UK Limited for your healthcare needs.